Privacy Policy

Privacy Policy

The Plant Exchange Ltd (“The Plant Exchange”) is committed to protecting your privacy.  This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used.  If you have any requests concerning your personal information or any queries with regard to our processing of your personal information please contact us at

Information collected

The Plant Exchange collects information provided by you on registration, such as your name and contact details, together with information we learn about you from your use of our service and your visits to our web site ( and other sites accessible from it.  We also collect information about the transactions you undertake through our web site including details of payment cards used.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use, which enables us to improve the service we provide.

Use of your information

We use your information as follows:

• to provide and personalise our service to you;
• to analyse the information we collect so that we can administer, support, develop and improve our services;
• to provide you with information, offers and news about The Plant Exchange or about other carefully selected companies we feel may interest you, where you have consented to being contacted for such purposes;
• to notify you about changes to our service.

We will use your contact details to communicate with you and may contact you by post, email, telephone or fax. If you change your mind about being contacted in the future by any of these means then please let us know.


Once you have registered to use our website, you will be provided with access to a “Contact Preferences” page that will allow you to tailor our commercial communications to your preferences.

We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, telephone or fax to ask your opinions.  If you do not want to be contacted for this purpose, please make the appropriate choice on the “Contact Preferences” page.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.  However, we will endeavour to keep such communications to a minimum.

Disclosure of your information


Unless required to do so by law, The Plant Exchange will never share, sell or distribute your personal information to third parties, except to a successor in title to The Plant Exchange, an affiliated or subsidiary company or suppliers that process data on our behalf both in the UK and abroad.

We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Other web sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy.  If you access other web sites using the links provided, the operators of these web sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.


“Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on The Plant Exchange uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Non-registered visitors of the website are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.  In addition, any visitor who has clicked on one of our advertisements on another website that links to our website will be sent a semi-persistent (e.g. two weeks lifetime) anonymous cookie that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online services you can use on our website.


Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal information, The Plant Exchange cannot guarantee the security of your information transmitted to our website; any transmission is at the users own risk.